Media Storage Type : DVD-ROM
NPTEL Course Name : Quality Management
NPTEL Subject Matter Expert : Dr. Indrajit Mukherjee
NPTEL Co-ordinating Institute : IIT Bombay
NPTEL Lecture Count : 38
Lecture Titles:
Lecture 1 - How the concept of Quality Management evolved over time?
Lecture 2 - What do we mean by Product and Service Quality?
Lecture 3 - What are the dimensions of quality?
Lecture 4 - What are the underlying quality philosophy suggested by Deming and Crosby?
Lecture 5 - What do we mean by Quality Cost?
Lecture 1 - Why process quality improvement is important?
Lecture 2 - What are the graphical and statistical techniques commonly used for understanding current state of quality? What are the process quality monitoring, control and improvement techniques?
Lecture 3 - How TQM principal is aligned with process quality improvement?
Lecture 4 - How leadership influence process quality initiatives?
Lecture 5 - How Lean and JIT are aligned with quality philosophy?
Lecture 6 - How benchmarking helps to improve process quality?
Lecture 7 - In what way failure mode and effect analysis (FMEA) helps process improvement initiative?
Lecture 8 - How service quality concept is integrated with process quality improvement? How it is different from concept of manufacturing process quality?
Lecture 9 - How six sigma philosophy is aligned with process quality improvement?
Lecture 10 - How ISO 9001 and other standards used in management practices influences process quality?
Lecture 11 - What is the role of Audit in implementation of Quality Management System (QMS)?
Lecture 12 - How Quality Awards, Quality council
Lecture 1 - How QFD helps in product quality improvement?
Lecture 2 - What are component and system reliability and how it can be improved?
Lecture 3 - What is Design FMEA?
Lecture 4 - What is robust design?
Lecture 5 - How six sigma philosophy is aligned with product quality improvement?
Module 1 - FAQ Questions
Module 1 - Books and Reference
Module 1 - Hyperlinks
Module 1 - Case Steins FurnitureStudy
Module 1 - Keywords
Module 2 - FAQ Questions
Module 2 - Books and Reference
Module 2 - Hyperlinks
Module 2 - Depression Analysis in Niramay Clinic, KolkataCase
Module 2 - Optimizing the Performance of a SwimmerCase
Module 2 - Keywords
Module 3 - FAQ Questions
Module 3 - Books and Reference
Module 3 - Hyperlinks
Module 3 - Case QFD in a Services IndustryStudy
Module 3 - Keywords